OUR PRODUCTS

In our web store you will find elegant, sophisticated and unique wedding favours, baby shower favours, as well as gifts and favours for all occasions. Everything you see is hand-crafted.

Our favours are created to order once you have made your choice from our web store. The delivery time is usually 4 to 6 weeks after placing the order.

If you do not find what you are looking for, please contact us. Since all of our favours are hand-crafted, we may be able to help. We can also advise you if we can source any other styles which might better suit your theme.

Please note that all of our favours come with five almond dragees which can be replaced with chocolate for an additional cost. Quotes for this option will be supplied on request.

Customising & Samples

We are happy to provide you with sample pictures of up to three products from our range in your chosen colour scheme. We are also happy to accept samples of swatches of colour and to try to customise your preferred product to match.

Our unique favours are available in many different colour combinations. If you cannot find exactly what you are looking for – please contact us.

Payment and Checkout

To place an order, use our safe, on-line credit card payment system. If you encounter any problems, please call or email us, we will be happy to help.

Once you have completed the order process and checkout procedure you will receive a confirmation. Your order will be with you within 4-6 weeks. Please ensure that you allow enough time between placing an order and the date when your order is required.

If you require a more urgent delivery please contact us before placing an on-line order. We will do everything we can to help you .

Your order will be delivered by courier. When possible, we will email you or call you to let you know that your order is on its way. Orders will have to be signed for.

DELIVERY

The delivery services we use are:

  • Standard UK Delivery: Delivered by Royal Mail tracked services. This service applies to UK deliveries only.
  • Courier Tracked Service: You will receive a tracking number by email/SMS enabling you to track your parcel via our Courier website (www.interlinkexpress.com). Next day service from dispatch date. This service applies to UK deliveries only.
  • EU Deliveries: This shipping option is for all EU Countries outside the UK and covers orders up to 2kg. If your order weighs over 2kg, we will email you with the extra cost before dispatch. Please allow up to 14 working days for delivery to any EU addresses.

Delivery costs

  • Standard UK Delivery: The delivery charge for most products within the United Kingdom Mainland is £4.99 per order up to £20 value and £7.00 per order with a value more than £20. All delivery charges are excluded in the price we quote you for the products. The delivery charge for most products within Northern Ireland and non Mainland UK is £4.99 per order under £20 value and £7.99 per order more than £20 in value and the Republic of Ireland (Southern Ireland) is £5.99 per order under £20 value and £9.99 per order more than £20 in value which is excluded in the price we quote you for the products.
  • Courier Tracked: £6.95
  • EU Deliveries: £16.95 up to 2kg only

We also deliver to The Isle of Man,Channel Islands and Worldwide but please be aware that additional postage charges will apply for orders to be delivered to these locations. Royal Mail Worldwide Postal Zone 2 delivery charge is £25, Zone 3 is £35 and Zone 4 is £45. Also note that all prices above are ın british pounds (GBP). This symbol (£) is for the currency GBP.

All products will be delivered in normal business hours Monday to Friday (excluding bank holidays) by our chosen courier (currently UPS, CITYSPRINT, PARCELFORCE, TNT) or by Royal Mail depending on the size and weight of the order. To ensure that you have received your products, the courier will request a signature for proof of delivery. Please contact us by email or telephone if you require an estimated date for delivery. We cannot be held responsible for actual delivery dates by the courier but we can give you an estimate.

In the event that no-one is available for signature at the address when attempted delivery takes place, the courier will leave a card to explain what you should do next. The courier will only hold your products for a limited time in accordance with their policies. It is your responsibility to check the policy of the relevant courier and arrange a suitable time for re-delivery. If the products remain uncollected they will be returned to Chocolates Etc.

In the event that your products are returned to Chocolates Etc by the courier and have to be re-delivered to your address, there will be an additional postage charge which must be paid before re-delivery takes place.

All our orders are dispatched in good faith but occasionally our couriers get it wrong and items could be delayed or even lost. We cannot be held responsible for this as it is out of our control once the couriers have collected from us. To this end we cannot accept any liability or claim for late or non-arrival of orders (fortunately this very rarely happens).

Our products are well packaged but due to the nature of delivery, on receiving your items, you may find that you have to slightly reshape them.

Deliveries to UK addresses:

  • Non made up products: Non made up products are usually dispatched within 3 to 5 working days (if your order includes ‘made up’ favours and/or personalised items, 4 to 6 weeks will apply).
  • Ready Made Wedding Favours & Personalised Items: All personalised and/or ready-made wedding favour orders are usually dispatched within 4 to 6 weeks from receipt of order.

We always try to help with last minute orders when we can; please contact us if you are concerned about a tight delivery time.

RETURNS & CANCELLATIONS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. From the 13th June 2014 your rights are protected under The Directive on Consumer Rights (2011/83/EC)

Returns

If you change your mind about your purchase, goods may be returned to us – subject to the restrictions below – providing you notify us, by telephone and/or in writing within 14 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in a suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost. The goods remain the responsibility of the customer until they are received by us – customers are advised to return all goods using a recorded delivery method. The company does not refund the cost of returning products to us or the original shipping charge in these circumstances.

Please note that no refunds can be given on any goods made to the customers own specifications: hand-made items, personalised items, and jewellery or food, including sweets and chocolates, unless they are found to be faulty or not as described. Customers ordering personalised items must ensure that the details they give to the company are correct – refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Chocolates Etc. Please also note that special characters may not be replicated on some personalised items and we recommend that you avoid using them.

Damaged goods

In the event that any part of your order is damaged or missing please notify us within 7 days either by email or telephone and we will arrange for replacements to be sent to you. We do not accept liability for additional losses as a result of a fault.

We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.

Cancellations

You have the right to cancel your order subject to the following:

If goods have already been dispatched we are unable to accept any cancellations until goods are returned to us

Orders of personalised items and items made to customers’ specifications may not be cancelled once the order has started to be processed whether or not the goods have been dispatched.

TERMS & CONDITIONS

Access to, and use of this website is governed by our terms and conditions. We may change our terms and conditions without giving notice. Terms and conditions applicable to any order, however placed, are those published on the website at the time the order is placed.

Contact details

This website is owned and operated by Etc Etc Ventures Ltd, trading as Chocolates Etc.

Etc Etc Ventures Ltd is registered in England and Wales under company number 9773585 and with our registered office and trading address at Etc Etc Ventures, Flat 2, 123 Prestbury Road, Macclesfield SK10 3DA

We can be contacted at

Email: info@chocolatelounge.co.uk

Tel: 07989 859851 or 07739 464442

Intellectual property

This website, its logo, text and graphics, both in full and in part remains the property of Etc Etc Ventures Ltd trading as Chocolates Etc (the company). All rights are reserved. The Chocolates Etc and the Favours Etc logos are registered trademarks of Etc Etc Ventures Ltd and may not be reproduced or used without the express permission of the owners.

If any parts of these terms and conditions are deemed to be unenforceable, void or invalid they will be considered severable from these terms and conditions. The remainder of these terms and conditions will however still be considered valid.

You, the customer, promise that you are at least 18 years of age and have the legal right to enter into this agreement with us. You further promise to provide us with details to check the validity of any debit and or credit transactions and that all of the information supplied to us is true. By clicking the ‘Place Order’ button you are confirming your commitment to pay for all items in your basket at checkout, including shipping costs.

Refusal

We reserve the right to refuse any order or transaction without giving notice and for whatever reason, whether or not monies have been paid. The placing of an order does not establish a contract between you, the customer, and us, the company. A contract is deemed to exist once goods have been dispatched to you.

Governing law

The use of this website, products supplied through it and purchases are governed by English law and deemed to have occurred in mainland United Kingdom. The courts of England and Wales will have exclusive jurisdiction to hear and deal with any proceedings.

Payments

We accept payment in one of the following ways:

  • By credit/debit card via our secure one page checkout facility with our service providers
  • PayPal. Credit card details are not held by the company.
  • By PayPal using your PayPal account.
  • Payment is also accepted by credit or debit card over the telephone.
  • By BACS transfer; please contact us for details.

For overseas transactions the card services provider will use the current conversion rate and convert the GB Pounds to your currency.

Back Orders

If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if the item is out of stock. Of course we will understand if you cannot wait and need to cancel your order.

Colours

Variations in screen settings and photographic equipment means that colours seen on your screen can be misleading. We are therefore unable to guarantee that colours on screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.

Stock Availability

We endeavour to keep sufficient stock to cover all orders however from time to time an item may be out of stock even if this is not shown as such on the website. If an item you have ordered should be out of stock we will contact you as soon as possible to let you know when, or if, the item will become available again.

Discounts and pricing

We reserve the right to change our pricing and withdraw any discounts without notice.

Availability and delivery

All the Chocolates Etc products are hand-crafted to order in accordance with your custom requirements. Your order will be delivered within 4-6 weeks after you receive the confirmation email, so please ensure this complies with your timescales.

If you have a requirement to receive any of your products sooner than this, please contact us to arrange. There will be an additional cost for delivery of products outside of our standard stated timescales.

Risk and title

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment

The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

The prices on the website exclude delivery costs, which will be added to the total amount due.

We ship to the United Kingdom Mainland, Ireland, Channel and Scottish Islands and Republic of Ireland as standard. We deliver to any other destination for an extra charge. Please note local applicable taxes, charges and custom duties may also be charged on delivery.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our confirmation procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when taking payment. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before confirming your order, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an email confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Payment for all products must be by credit or debit card. We accept payment with Mastercard, Visa, Visa Debit, Maestro, Solo, Visa Electron, Mastercard, Amex and Paypal via the website and also for other ordering methods.

Payment by credit or debit card must only be made by the person to whom the card is registered. You confirm that you have given us the correct billing address of your credit/debit card. By making an offer to buy the products and entering credit or debit card information you are confirming that the credit or debit card that is being used belongs to you and that you are authorised to make the transaction.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from The Chocolatesetc. Please see our Privacy Policy for further details.

The Products

PLEASE NOTE THAT PRODUCTS ARE MADE FROM AND CONTAIN NUTS (including chocolate dragees). All products are manufactured in a factory which handles nuts. By placing an order you acknowledge the content of nuts in all products.

Products are not toys and are not designed for children. Caution is advised when giving products to children and they should be supervised at all times. You confirm your understanding of this by placing an order.

Not all parts of products are edible. Stems and leaves of products contain wire. Wrappings are typically made from cellophane, satin, tulle or other inedible material.

Due to the bespoke and handmade nature of the products, there may be slight differences between individual items in the same order. Please note that the shape and colours of the faux and fabric flowers attached to the favour boxes and favour sachets could change from time to time, so we could apply a flower that is different in shape and colour from the one shown in the pictures in our website.

Chocolates Etc is not the manufacturer of the products. In the event of a complaint about the products we reserve the right to refer to you the manufacturer.

Security

You are responsible for the security and proper use of all user names and passwords used from time to time in connection with our site. You must take all necessary steps to ensure this information is kept confidential, secure, used properly and not disclosed to unauthorised people.

You must notify us immediately if you believe that the security of your account with us has been compromised or is being used in an unauthorised way.

We reserve the right to suspend your account with us or access to it if at any time we believe that there is or likely to be a breach of security.

We reserve the right (in our sole discretion) to require you to change any or all of the passwords on your account with us.

Third Party Links

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

Consumer rights

Our made to order products are of a bespoke nature and are also composed from perishable food materials. In line with the Consumer Protection (Distance Selling) Regulations 2000 (as amended) as well as hygiene reasons (we cannot guarantee how the Products are stored once delivered to an address), YOU WILL NOT BE ABLE TO CANCEL YOUR ORDER AND REFUNDS CANNOT BE GIVEN unless the products are proven to be damaged or defective.

You are required to check your order thoroughly upon delivery. If any product(s) are defective or damaged then you must notify us WITHIN 7 DAYS in accordance with clause 13 (Refunds Policy).

Our liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

This does not include or limit in any way our liability:

(a)   For death or personal injury caused by our negligence;

(b)   Under section 2(3) of the Consumer Protection Act 1987;

(c)   For fraud or fraudulent misrepresentation; or

(d)   For any matter for which it would be illegal for us to exclude our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

(a)   loss of income or revenue

(b)   loss of business

(c)   loss of profits or contracts

(d)   loss of anticipated savings

(e)   loss of data

(f)   waste of management or office time or

(g)   injury to feelings

however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable.

Import duty

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to Chocolates Etc, or to Etc Etc Ventures Ltd. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action (including by delivery couriers or postal services).
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Law and jurisdiction

Contracts for the purchase of products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY & COOKIE POLICY

This privacy policy sets out how Chocolates Etc. uses and protects any information that you give Chocolates Etc when you use this website.

Chocolates Etc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chocolates Etc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as post code.
  • Other information relevant to customer event date

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast By using our website (through any device) you agree that this Cookies Policy applies to that use, in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookies Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

Our use of cookies:

Our website does not capture or store personal information in cookies, but merely logs the user’s IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site. Strictly Essential Cookies We sometimes use what is called a ‘Session Cookie’ when a user visits our website. This tracks essential information entered by the user in any form.

Examples of Session Cookies are:

  • Add items to a Trolley
  • Entering your details in a Contact Form
  • Entering details for Billing and Delivery
  • Completing Questionnaires
  • Logging into a User Account

Google Analytics

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This ensures that the service is available when you want it and fast. For more information about Google Analytics visit Google Analytics website.

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Etc Etc Ventures, Flat 2, 123 Prestbury Road, Macclesfield SK10 3DA